Mark Outhwaite BSc MBA MIHM
Mark Outhwaite has over 13 years experience as a Health Authority CEO in the NHS. Most recently he was a Director/Head of Practice for Technology Adoption in the NHS Modernisation Agency - the NHS’s internal consultancy for change management and service improvement. He provides support to boards and senior teams seeking to find and set direction through complex organisational and service change including the adoption and implementation of technology.
He also provides support to private sector organisations seeking to create and sustain effective partnerships with the NHS. Specific areas of contribution are:
- Helping boards improve their focus on organisational performance improvement – Mark has extensive experience of developing the capability and responsiveness of organisations and partnerships in order to deliver patient and service benefits in complex and demanding policy and operational environments. This includes reconciling, integrating and aligning national and local strategies and policies. A key tenet of his approach is ensuring the right balance and alignment of leadership, ownership and logistics within organisations to deliver sustainable change
- Supporting the development of effective partnerships – he has a long and successful track record in developing productive partnerships across the public, private and voluntary sectors. He helps senior teams to develop successful and productive partnerships. Most recently Mark has worked with potential industry partners for Connecting for Health and was co-chair of one of the sub-groups within the joint DH/DTi/ABHI Healthcare Industries Taskforce; he was closely involved in the initial design of the National Innovation Centre which is now part of the NHS Institute for Innovation and Improvement
- Board level approaches to creating the most effective organisational context for technology adoption and benefits delivery – Mark was responsible for the development of a new framework for the development of senior leaders who are seeking to realise the benefits of technologically led change. He also developed models for aligning IT implementation and benefits delivery with other service strategies. He was a member of the Connecting for Health National Programme Board
- Supporting senior leaders, boards and senior
teams through challenging service
reconfigurations – Mark has extensive experience in leading complex
strategic change
particularly in high profile health service reconfiguration and service improvement programmes – for example delivery of a major, contested hospital reconfiguration in East Kent and refocusing and revitalisation of the strategic service review in Bristol - Finding direction through complex organisational and functional change – he has substantial experience of leading major organisational change – nine major organisational change programmes involving, mergers, close-downs and start-ups led as CEO and two as a Director in the NHS MA. This included the development of commissioning and GP Fundholding
- Improving the mobilisation of knowledge within and across organisations – Mark developed the initial Knowledge Mobilisation strategy for the new NHS Institute for Innovation and Improvement. He can provide support in developing the people, process and technology elements of an effective approach to Knowledge Mobilisation.
In addition Mark:
- has a strong background in, and commitment to, primary care. He has developed GP Fundholding and GP-led locality commissioning, PCGs and PCTs. He also oversaw a ground-breaking primary care improvement programme that was the foundation for the quality and outcomes framework of the new national contract for General Practice
- is an experienced group facilitator with particular expertise in nominal group technique and visual mapping as a methodology for providing alignment and clarity within teams
- has a very high order of communication skills, including developing communications strategies and substantial practical experience ranging from engagement with local and national broadcast media to conferences, small workshops, seminars and working with patients and public.
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